As an on-going measure to enhance the ease of doing business for investors in the securities market, SEBI, vide Circular Nos. SEBI/HO/MIRSD/MIRSD_RTAMB/P/ CIR/2021/655 dated November 03, 2021, SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/687 dated December 14, 2021 & SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/37 dated March 16, 2023 had prescribed the common and simplified norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination.

It shall be mandatory for all holders of physical securities to furnish PAN, Nomination, Contact details, Bank A/c details and Specimen signature for their corresponding folio numbers.

The folios wherein any one of the cited document/details are not available on or after October 01, 2023, shall be frozen by the RTA in terms of the captioned SEBI Circular.

The security holder(s) whose folio(s) have been frozen shall be eligible:

  • to lodge grievance or avail any service request from the RTA only after furnishing the complete documents / details as mentioned in SEBI Circular.
  • for any payment including dividend, interest or redemption payment in respect of such frozen folios, only through electronic mode with effect from April 01, 2024.

Frozen folios shall be referred by the RTA / Company to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and/or Prevention of Money Laundering Act, 2002, if they continue to remain frozen as on December 31, 2025.

The RTA shall revert the frozen folios to normal status upon receipt of all the documents/details as mentioned in SEBI Circular.

Forms for availing various Investor services:

Particulars Form
Request for registering Pan, KYC details or changes / updation thereof ISR - 1
Confirmation of Signature of securities holder by the Banker ISR - 2
Declaration Form for Opting-out of Nomination ISR - 3
Request for issue of Duplicate Certificate and other Service Requests ISR - 4
Nomination Form SH - 13
Cancellation or Variation of Nomination SH - 14

Dispute Resolution Mechanism at Stock Exchanges against Listed Companies / Registrar to an Issue and Share Transfer Agents (RTAs)

If you have any dispute against a listed company and or its Registrar and Share Transfer Agent (RTA) on delay or default in processing your request, as per SEBI Circular dated 30.05.2022, you can file for arbitration with Stock Exchange.

SEBI Circulars

For more details, please see the web links of the stock exchanges –

Have a query?

Write to us on: